Atlantis Ballroom

Reviews about Atlantis Ballroom

• Megan Monaghan

  Mar, 25 2018
  ★ ☆ ☆ ☆ ☆
  There is only limited space here to write a review so here is what i can fit in.
  We picked this location because it's a ballroom and bar in the hotel- and my family loves a good after party. We asked multiple times about the hotel bar being open late for an after party and were assured it would be. The Thursday before my Sunday wedding they called to say due to construction the bar would not be open. Let me explain that this was not something sudden, this was walls being blown out, tarps up, and full-on construction. Something they would need permits for and would not have been able to rent out the other ballroom, so saying they were unaware is a lie. The catering director offered to book us some tables at a restaurant down the road. When I showed up later and expressed my concerns, my maitre D did fix this & said they would let us use the cocktail room for an after party.
  
  They overcharged people for rooms by $50 for incidentals- which would be fine, but they do not tell you are charging your card and then have you sign the receipt for just the room price. (Not a pending charge, actually charge you)
  
  When the groomsmen checked into the room they were supposed to get ready and take pictures in, the headboard was broken on the bed and all of the furniture was pulled away from the walls.
  
  There was a major issues with the bridal line up and my mother somehow got pushed to the side because the girls at the door in charge of telling people when to go, were not paying attention and so my mother had to stand in the back during the ceremony.
  
  We were supposed to have a second bar open at the reception. Something that was asked about multiple times. It never opened. When I asked the maitre D, she told me Jen had never told her to hire another bartender.
  
  Our wedding was supposed to end at 9pm. At 8:30 they started packing up the centerpieces and decorations. They asked me if people were taking them or if I wanted to keep them. I had rented them so I said I wanted them back. At 9:05 they were at my hotel room door. I didn't notice til after the after party and I actually looked at the boxes that they were all there without the $1000 worth of flowers we had just bought that morning.
  
  They told us they packed up our bouquets, they didn't. I had an important pin on my ribbon that I'm guessing is now in the trash.
  
  At the after party, they charged $12 per drink. And they absolutely overcharged on the amount of drinks bought because a lot of people were drinking drinks they brought down from their hotel rooms.
  
  And as is that wasn't bad enough. The morning after- At 7:30am. A note was slipped under our door with the hotel room bill, stating that the WATER WOULD BE TURNED OFF from 10am-1pm. Our families had a plan to hang out til checkout and then all get lunch. With that note being given, people panicked and either went to eat early or went home. We had people with children, and elderly people that needed to use the restroom. I had hungover people that didn't go to bed til 4am and had their alarms set for 11:30am that I had to bang on their doors at 9am to tell them to brush their teeth and shower now.
  
  They offered $75 and a night at the hotel for a trouble, after ignoring our calls for two weeks. No apologies. All excuses and lies. Thanks but no thanks.

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